1 Check to see if you received the topup code more than two weeks ago A code is only valid for 14 days from the date of issue If you still require assistance, please ring, email or live chat Laundry Card Why At the top of the iTunes window, click Store The balance of your account will appear below your name If you can't see an amount, this means you have no balance left in your account If your Apple ID balance appears to be incorrect If you think your Apple ID balance is incorrect, sign out of the App Store or iTunes Store Then sign in and check the balance again If you still Sure top up check balance